Problem with docoom online backup registration

[conrade82]

Hello,

I've some problem to log in my docoom acount from its website or from my antivirus software which has allowed me to get a docoom acount and also a 2 GB free mouth of the service. Yesterday, I restor completly my computer. Befor doing it, I've saved my important files on my docoom backup session. But after restor my PC and re-install it, I've installed again docoom application. And then, when I try to open my session and try to restor all my file saved, I can't make it! It's written that I my session expired and then I must to try again later (this message appeared when I try from the docoom website) or something that the server could not be reach or think like that (when I try to log in from my computer to log in). I'm affraid, 1 or 2 mouths ago I've sold 10GB on docoom for more space... Can you help me?

Excuse my English, I'm French speaker. Thanks!