Voip call center technology – bone or bane - Webmaster Forums - Webmaster forum for HTML, PHP, ASP, CSS and more

saurabh189 · 01-01-2009, 07:48 AM

VoIP technology is helping the mushrooming of call center technology all across the world. This is helping the call centers in reducing the cost and getting agents at lower cost with higher skill set. Most of the VoIP based call center technology are currently premise based solution where the IT systems implemented becomes more of a hindrance on time and cost effectiveness.

With recent advancement of VoIP, capable call center equipment like server and gateways are being replaced one third of cost with VoIP while matching reliability levels of traditional telephony. VoIP based call center solutions help call centers see reduced call costs, lower churn and drastic reduction on agent and admin costs.

Obeylx, a VoIP based call center solution allows the call centers around the world to reap the benefits of VoIP at much lower call center equipment cost and turn around time. Obeylx helps agents to remotely log in and make calls using call center solution that is installed on their desktops. The supervisor has all the control to monitor agents both on real time and on their historical performance for geographically distributed agents. Obeylx call center technology platform helps call centers to service their customers better without burning hole in their pocket.

Bernie Christi · 06-30-2009, 04:45 PM

Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone calls and performing outbound auto dialing.

A call center is a department within an organization or a standalone company typically comprised of telephone agents (customer service reps, salesmen, etc) who either accept incoming calls or make outgoing calls. Call centers can be completely automated, processing incoming and outgoing calls using automation with no human agents involved in the process.

Software applications typically associated with calls centers are CRM (Customer Relationship Management) programs. The following technology is typically associated with a call center phone system: