I agree they may try hard to provide 100% uptime, but it does not mean that your site will be available 100% of the time. No and I do mean no web host can absolutely and honestly state that they will provide 100% availability because all servers need to be rebooted occasionally, have preventative maintenance performed, and because servers and isp networks have hardware and software so they may occasionally fail. I accept 98-99% uptime.
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