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Originally Posted by sonja
What appalls us the most is that we cannot actually talk to anybody, all we are being told is to email them and they will answer within 24 to 48 hours, we have already lost our website for 12 hours, this is to innocent people. Why arent they helping us.
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If you have any sort of written agreement, there may be conditions of service in that. It's not much use phoning people anyway - it's always best to have things in writing with a signature under it. Try sending them a certified delivery letter, saying what you agreed to, what you have paid for, and what you want them to do.